Privacy Policy

Effective Date: December 10, 2024SmartFind Consulting is committed to protecting the privacy and security of our clients’ and users’ personal information.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information in accordance with Quebec’s Law 25 (formerly known as Bill 64), Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), and other applicable laws.

1. Collection of Personal Information

We collect personal information that you provide directly to us, such as:

• First and last name
• Contact information (email, phone number, address)
• Financial and tax information relevant to our services
• Company details (if applicable)
• Transaction and service history with us
• Any other information you choose to share with us

We may also automatically collect information when you visit our website, such as your IP address, browser type, pages visited, and time spent on the site.

2. Use of Personal Information

We use your personal information for the following purposes:

• Providing our financial and tax advisory services
• Communicating with you about our services
• Complying with our legal and regulatory obligations
• Improving our services and customer experience
• Preventing fraud and protecting the security of our systems
• Conducting internal analyses and developing new services
• Sending marketing communications (with your express consent)

3. Consent

We will obtain your explicit, free, informed, and specific consent before collecting, using, or disclosing your personal information for each specific purpose. You may withdraw your consent at any time, subject to legal or contractual restrictions. For minors, we will obtain consent from a parent or legal guardian before collecting any personal information.

4. Disclosure of Personal Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers that help us deliver our services (e.g., web hosting providers, payment processors)
• Government authorities when required by law
• Professional advisors such as lawyers or auditors
• Third parties in the event of a merger, acquisition, or sale of company assets

Any disclosure to third parties will be made in accordance with a written agreement that complies with the requirements of Quebec’s Law 25 and other applicable laws.

5. Information Security

We implement technical, administrative, and physical security measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. These measures include:

• Encryption of sensitive data
• Firewalls and intrusion detection systems
• Restricted access to personal information
• Regular staff training on privacy and security practices
• Periodic risk assessments and security audits

6. Data Retention

We retain your personal information only for as long as necessary for the purposes for which it was collected, or as required by law. Specific retention periods vary depending on the type of information and applicable legal requirements.

7. Your Rights

You have the right to:

• Access your personal information
• Request corrections to inaccurate information
• Withdraw your consent for the use of your information
• Request the deletion of your personal information
• Request the de-indexing of personal information
• Obtain information about how your personal information has been used and disclosed
• File a complaint with the competent data protection authority

To exercise these rights, please contact our Data Protection Officer using the contact information provided at the end of this policy.

8. International Data Transfers

If we transfer your personal information outside of Canada, we will ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Changes to this Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The most recent version will always be available on our website, with the updated effective date.

10. Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer:

Email: info@smartfindconsulting.com

Address: 3055 Saint-Martin Quest Suite T500, Laval, Quebec H7T 0J3, Canada

11. Complaints

If you have a complaint about how we handle your personal information, you may file it with the Commission d’accès à l’information du Québec (CAI) or the Office of the Privacy Commissioner of Canada.

By using our services, you agree to the terms of this Privacy Policy. We recommend that you review this policy regularly to stay informed about how we protect your personal information.